Find your relevant contact below to get in touch.
Domestic smart metering
Book a domestic smart meter installation
Find your relevant contact number
Email: domesticmetering@sms-plc.com
(Leave your name, address, contact number, and the name of your energy supplier)
Domestic metering general enquiries
Tel: 0141 249 3880
Email: domesticmetering@sms-plc.com
Domestic settlements (for energy suppliers) MOP/DCDA
Tel: 02920 739514
Email: MOP@sms-plc.com or DCDA@sms-plc.com
Non-domestic (I&C) metering & data
Electricity Metering Appointments
Tel: 02921 054321
Email: metering-services@sms-plc.com
Electricity Metering (MOP)
Tel: 02920 893887
Email: MOP@sms-plc.com or HHMOP@sms-plc.com
Electricity Data (DCDA)
Tel: 02921 054 326
Email: DCDA@sms-plc.com
Gas Metering
Tel: 0141 249 3930
Emergencies Only Tel: 0141 249 3956
Email (for customers): metering@sms-plc.com
Email (for suppliers): icmetering@sms-plc.com
Gas Meter Exchange Programmes
Tel: 0141 249 3949
Email: gasconnection@sms-plc.com
Gas & Water Data Management
Tel: 0141 249 3994
Email: SMSDM@sms-plc.com
ADM (Automatic Meter Reading)
Tel: 0141 249 3850
Email: adm@sms-plc.com
Utility Connections & Infrastructure Projects
Gas Connections
Tel: 0141 249 3910
Email: gasconnection@sms-plc.com
Electricity Connections
Tel: 02920 739 579
Email: info@sms-plc.com
Major Utility Infrastructure (Projects, Design & Embedded Generation)
Tel: 02920 739 580
Email: info@sms-plc.com
Smart Energy Bureau
Energy Procurement
Tel: 02920 893 900
Email: energydesk@sms-plc.com
Bill Validation & Recoveries
Tel: 02920 893 850
Email: energydesk@sms-plc.com
SmartVision Pro
Tel: 02920 893 811
Email: energydesk@sms-plc.com
Energy Desk
Tel: 02920 893 811
Email: energydesk@sms-plc.com
Energy Strategy & Delivery
Energy audits, compliance and efficiency
Tel: 02920 893 811
Email: energydesk@sms-plc.com
Energy Project Delivery
Tel: 02920 739503
Email: energydesk@sms-plc.com
Careers & Recruitment
Recruitment
Tel: 0141 249 6049
Email: recruitment@sms-plc.com
Learning & Development
Tel: 0141 249 3924
Email: learning-development@sms-plc.com
Accounts & Finance
SMS Accounts Dept.
Email: accounts@sms-plc.com
Email (Cardiff only): accounts.cardiff@sms-plc.com
HR Advice & Information
Cardiff and Cambridge
Tel: 02920 739 586 / 02920 739 530
Email: aimee.mclaren@sms-plc.com
Doncaster, Bolton, Rugby and Newmarket
Tel: 07976 777 692 / 07966 390 206
Email: fran.jackson@sms-plc.com or sue.dever@sms-plc.com
Scotland and Ireland
Tel: 07815 631729
Email: ebullen@sms-plc.com
Glasgow Headquarters
2nd Floor,
48 St Vincent Street,
Glasgow, G2 5TS
Switchboard: 0141 249 3850
Cardiff Energy Services Centre
Prennau House,
Copse Walk,
Cardiff Gate Business Park, CF23 8XH
Switchboard: 02920 739 500
Bolton Customer Call Centre
Stadium House,
2 Eastgate Approach,
Middlebrook,
Bolton, BL6 6SY
General Enquiries: 0330 332 3081
Domestic installations: Find your contact number here
Doncaster Training Academy
Harworth Industrial Estate,
Bryans Close,
Harworth,
Doncaster, DN11 8RY
Switchboard: 01302 746949
Cambridge Technology Centre
Stirling House,
Denny End Road,
Waterbeach,
Cambridge,
CB25 9PB (For Sat Nav use CB25 9QE)
Tel: 01223 902210
London Investors Office
Canon Place,
78 Canon Street,
London,
EC4N 6HL
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