British Gas

As well as being the largest UK energy and home services company, British Gas is also one of the country’s leading business energy suppliers, providing gas and electricity to companies nationwide.

british gas logo

As a smart energy infrastructure, metering and solutions partner serving UK utilities and end-consumer market, SMS has provided gas metering services for British Gas Business and its large nationwide customer base for more than a decade.

Find out more about our expert gas connections services delivered to this client in the below case study.


As a dedicated gas connections partner of British Gas Business, we have successfully delivered approximately 34,000 gas metering jobs for the company’s blue-chip business and public sector clients since 2011.

During this time, we have completed jobs for all of British Gas’ top customers for gas metering, including: NHS, British Airways, University of London, Heineken, Marstons, Mitchells and Butler, Prezzo, and Burger King.

british gas image

Our services

We have worked closely with British Gas Business and their customers to design, manage and deliver timely and cost-effective gas connections projects.

Providing a complete project managed service for all non-domestic gas metering, our solution includes design, installation, meter upgrades, disconnections, and smart metering. We also own, install, exchange and operate advanced/AMR gas meters for business customers, providing a data solution that helps end-users manage and reduce energy consumption and carbon emissions.

Our services for British Gas Business include:

  • Design
  • Meter installations & exchanges
  • Meter relocation, removals & disconnections

Find out More

Challenges and achievements

Helping customers navigate the market

As many of British Gas Businesses customers have often not been previously involved with arranging metering works, the initial challenge with a new request is working with the customer to ensure they understand the requirements and helping them navigate the often complex connections process from the outset of the project. This includes managing expectations in regards to lead times to ensure we are working together to reach the desired result within timescales.

Expert support

Another frequent challenge we often face is liaising with Gas Transporters/IGTs to ensure we are completing all relevant pressure and capacity checks, as their lead times can be extensive depending on the particular area the site is located. However, we have established strong industry relationships throughout the years, allowing us to quickly highlight particular sites that require urgent assistance in order to meet customer deadlines.

Design capability

We are frequently required to come up with simplified solutions to complex metering installations. This can be from completing metering installations in difficult or restricted locations to establishing a more efficient design solution to a customer.

Happy clients

We have completed 34,000 jobs for British Gas Business, helping our client build its reputation and relationships with its UK customer base through our solutions. During the 10 years we have worked for British Gas Business, we have become a key provider of services for any industrial, commercial, or private sector gas metering job.

Customer appraisal

At British Gas Business, we only ever work with partners who are able to offer a consistently high level of service and bring affordability, sustainability and simplicity to our customers. In more than ten years working with SMS, we have found them not just capable of providing such an expert technical solution, but also to have ticked the necessary boxes when it comes to the areas of safety and quality customer service.

Robert Smith
Metering Operations Manager, British Gas Business
Speech bubbles icon

Make an enquiry

Interested in our metering solutions? Get in touch with our expert teams today.

Get in touch