Coronavirus (COVID-19) – Customer Communication Update

Following the communication to our customers on 24th March 2020, and noting the UK government’s extended lockdown announcement on 13th April, we would like to take this opportunity to re-emphasise our continued support for energy consumers and all of our clients around the UK. We continue to be here for you during this challenging period.

Our industry-leading decision to stand down all non-essential field work and prioritise only emergency work and related activities remains. However, we are working hard to outline our remobilisation plans whilst adhering to the latest Government advice and will communicate these as soon as possible.

Despite the challenging circumstances, over the past few weeks of national lockdown we are proud to have contributed in protecting the most vulnerable and to have kept vital energy supplies flowing by responding to energy emergencies around the country. We have been able to do this whilst all the time ensuring the most optimum levels of health, safety and general wellbeing for our employees, our customers and their consumers. You can read more about these measures here.

Whether you’re an energy supplier or a direct business customer of ours, we encourage you to please continue to use the same communication channels as previously provided. However if you are not a customer of SMS and in need of support please contact Chris Mawer, our Business Development Director, who will ensure we do everything that we can to help. Alternatively, see our specific contacts page for a range of different departments.

Important note to end consumers: If you are a domestic or business consumer you should not contact SMS directly, please contact your energy supplier in the event of any emergencies. SMS cannot take instruction from you directly. For gas emergencies specifically, you can also call the National Gas Emergency Service free on 0800 111 999.

SMS continues to be there for our customers, and we will endeavour to support you in whatever way we can, in the safest possible way.