A smart portfolio optimisation service
Smart Meter Health is a unique service, dedicated to helping energy suppliers optimise their smart meter portfolio, enhance the customer experience and generate greater value.
The challenge
With Ofgem’s new annual targets framework requiring suppliers to ensure smart meters fitted in homes and businesses retain smart functionality year-on-year, energy suppliers face the challenge of ensuring their portfolios maintain optimum performance.
Smart portfolios can face operational challenges for different reasons if not proactively managed by suppliers post-installation, such as technical communication issues arising during commissioning of the meter or thereafter.
If not identified and addressed, such resolvable matters can impact negatively on consumer experience and supplier performance, including higher supplier costs, billing complications, and increased customer churn.
The solution
SMS’s Smart Meter Health solution supports utilities in resolving smart portfolio communication and operation issues through a specialist technical consultancy team. Our smart consultants will identify areas of improvement and deliver an optimisation programme that ensures the portfolio is performing optimally.
For optimum results, we recommend our specialists are embedded into energy suppliers’ teams and operations, allowing the supplier to focus on live and future roll out, and ensuring your internal resource is left in place to focus and manage ongoing transition to a smart portfolio.
Our smart portfolio optimisation solution includes:
- Firmware management service
- Meter self triage app
- Expert site support team
- Use of our dedicated SMETS2 Test Centre – the UK’s only facility of its kind
Our process
Portfolio performance
Analysis of the supply portfolio identifying root cause, and resolution.
Triage
Segmentation of portfolio based on analysis and formulation of best next-step actions to recover.
Remote-led solution
Collaborative approach through virtual support to deliver quick win solutions.
Onsite activity
Co-location of teams for more complex scenarios, and embedding processes for enduring activity.
Smart meters offer suppliers and their customers huge advantages. Having a well maintained, compliant and optimally performing portfolio is essential to realising the full benefits available and the opportunity to embrace the innovation that the technology brings. This will be increasingly critical for supplier stability, growth, and competitiveness in coming years.
