Smart Meter Health is a unique service, dedicated to helping energy suppliers optimise their smart meter portfolio, enhance the customer experience and generate greater value.


Interested in making your portfolio smarter? Read about this new solution below, contact us at or make a webform enquiry here.

The challenge

With Ofgem’s new annual targets framework requiring suppliers to ensure smart meters fitted in homes and businesses retain smart functionality year-on-year, energy suppliers face the challenge of ensuring their portfolios maintain optimum performance.

Smart portfolios can face operational challenges for different reasons if not proactively managed by suppliers post-installation, such as technical communication issues arising during commissioning of the meter or thereafter.

If not identified and addressed, such resolvable matters can impact negatively on consumer experience and supplier performance, including higher supplier costs, billing complications, and increased customer churn.

The solution 

SMS’s Smart Meter Health solution supports utilities in resolving smart portfolio communication and operation issues through a specialist technical consultancy team. Our smart consultants will identify areas of improvement and deliver an optimisation programme that ensures the portfolio is performing optimally.

For optimum results, we recommend our specialists are embedded into energy suppliers’ teams and operations, allowing the supplier to focus on live and future roll out, and ensuring your internal resource is left in place to focus and manage ongoing transition to a smart portfolio.

Our smart portfolio optimisation solution includes:

What are the benefits of Smart Meter Health?

The rollout of smart meters continues to offer energy suppliers and their customers around the UK a great number of advantages. But putting the meter successfully on the wall is only the first part of this journey.
Smart Meter Health offers energy supplier expert support with:

✅ Maintenance of a well-managed, compliant, and optimally performing portfolio
✅ Enhancing the customer experience and retention
✅ Risk mitigation and value generation
✅ Supplier performance, innovation, and growth
✅ Preparing for market-wide half-hourly settlement reform

Want to find out more about our smart business solution that supports you in enabling more innovative services for your customers? 

Contact us at or make a webform enquiry here.

download our smart meter health summary (pdf)