Smart Meter FAQ

As with the introduction of any new technology, very often people can be left unsure about exactly what’s on offer to them and how they can benefit from it. Smart meters are no different. Here we take a look at the most frequently asked questions.

What is a smart meter?

A smart meter is an intelligent, digital device designed to replace the traditional gas and electricity meter. Smart meters are available for installation completely free of charge through energy suppliers across Great Britain (England, Scotland and Wales).

Fitted with an in-home display screen, smart meters show you your exact energy usage in pounds and pence (in near real time), will make estimated bills a thing of the past, and enable the customer to actively manage and reduce their energy consumption.

What is the smart meter roll out?

The smart meter rollout is a government programme which aims to install a smart meter in every domestic property (homes and small businesses) by the end of 2020.

With more than 53 million smart meters requiring installation in around 30 million premises, the programme – one of the largest national infrastructure projects of our lifetimes – is now already well underway.

As an expert smart metering service provider, we have been entrusted by the country's leading energy suppliers to help implement the rollout and introduce this next generation of meters nationwide.

How do smart meters work?

Smart meters measure your gas and electricity use, allowing you to monitor your usage and see exactly how much it’s costing you through an in-home digital display.
Then, by sending an automatic meter reading to your energy supplier at least once a month, it means you will receive accurate bills – not estimations.

What are the benefits of smart meters?

Smart meters offer a range of benefits. They:

  • give accurate readings, putting an end to estimated bills;
  • display near real time information on your energy usage, letting you see exactly how much you spend;
  • allow you to understand your energy usage better, enabling you to save money and reduce emissions; and
  • will support the introduction of ‘time-of-use tariffs’, allowing people to charge electric vehicles outside of peak times and make other behavioural changes to reduce both their energy costs and peak consumption during the day, hence decreasing the power generation and network investment required.

How can I get a smart meter?

Everyone will be offered the chance to upgrade to a new smart meter before the end of 2020. Your energy supplier will install the meter, along with an in-home display, at no extra cost.

If you don’t want to wait to be offered, you can contact your energy supplier directly and request for it to be fitted.


We are a supporter of Smart Energy GB; an independent organisation whose aim is to increase awareness of smart meters and the smart meter roll out.  For more information on Smart Energy GB and its smart meter campaign, visit the website here.

Contact our metering team on 02920 739 513 or email us to discuss your smart metering needs.