Department/Group: SMS Installation

Reports To: Sales Director

Provide proactive support to growing sales team in order to help identify, engage and secure opportunities with energy suppliers.

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Department/Group: IT

Location: Glasgow

SMS Plc provide a completely integrated service from beginning to end, from project managing the installation of the gas and/or electricity supply and connection through to the procurement, installation and management of the meter asset, data collection and on-going energy management solutions. 

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Department/Group: Energy Efficiency

Location: Cardiff

Reports To: Principal Consultant

Working at our head office in Cardiff as part of a growing team, you will lead SMS’s sustainability consultancy service and SMS’s own sustainability strategy.

The sustainability consultancy service builds on SMS’s current energy and environmental management and consultancy. The sustainability service enables engagement of senior stakeholders to set the agenda for improvements to operational efficiency and environmental impacts.

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Department/Group: Infrastructure

Location: Cardiff

Reports To: Team Leader

Working as part of an established team you will be responsible for the delivery of new connections, diversions, disconnections and upgrades. Responsible for reporting regular updates and progress to customers ensuring the power process is followed and delivered in line with both SMS plc and customer expectations.

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Department/Group: Engineering

Location: Cardiff

Reports To: Team Leader

Working as part of an established team you will be responsible for the delivery of timely feasibility studies, utility disconnections, new connections and diversions. The role involves working closely with statutory utilities, independent connection providers, asset owners and energy suppliers to ensure cost-effective utility connections within set deadlines. The role also involves the administration and progression of all relevant issues involved in this process, including co-ordination / liaison with the customer and other members of the customers design team.

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Department/Group: Data Services

Location: Cardiff

Reports To: Data Systems Manager

Within the Data Services division, you will be responsible for the management of projects from conception to completion. The projects will be largely focused on systems roll-outs and upgrades, including the establishment & maintenance of project plans, ensuring correct resource allocation, and delivering key goals in time & budget.
There will be significant emphasis on liaising with other technical & non-technical parties (internal & external) to help establish and reinforce project goals, whilst identifying additional areas of development.
You will also be required to ensure appropriate testing regiments are established and carried out as part of the project roll-out. You will ensure that project systems adhere to current information security and privacy policies.
You may also be required to perform internal & external presentations, training / knowledge transfer sessions and team coaching relating to the managed projects.

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Department/Group: Data Services

Location: Cardiff

Reports To: Settlements Compliance Manager

Working closely with the Finance team and Management team within the Data Services department, the Contracts Officer will be responsible for ensuring data services activities are billed correctly and in accordance to the contractual terms. Management of accruals, deferrals and debt will form part of this role with specific targets to be met.

The Contracts Officer will ensure the exceptions or queries raised against disputed invoices are dealt with responsibly and in accordance with contractual terms.

Working with third party companies and other SMS departments, costs relating to Data Services will be validated and queries managed.

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Department/Group: Data Retrieval

Location: Cardiff

Reports To: Data Retrieval Team Leader

Working within a team of data retrieval technicians, you will commission meters. Following the commissioning, you will monitor and ensure the timely and accurate retrieval of data from smart meters.  You will also be required to prepare reports, statistics and documentation on SMS smart metering performance.  

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Department/Group: Domestic Planning

Location: Newmarket

Reports To: Operations Support Manager

The role of the Operations Support Assistant is to plan all domestic metering works for engineers based in the South.

Typical duties include - 

  • Ensure effective on the day coordination of engineers to achieve maximum outputs - such as absence, call outs, workloads and escalating any issues to have an impact on maximum output.
  • Ensure effective communication with engineers, regional operations manager, planning manager and head office by being open and honest and ensuring processes are followed always.
  • Ensure all jobs are assigned to the relevant engineers within designated regional / client areas
  • Ensure engineers' schedules are efficient and achievable and driving is kept to a minimum
  • Work with your line Manager to ensure capacity is utilized

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Department/Group: IT

Location: Glasgow

Reports To: Technical Support Manager

Reporting to the Technical Support Manager, the Senior Technical Support Analyst is responsible for the acceptance, triage and resolution of customer reported production software incidents. They will perform preliminary investigation and resolve incidents, update tickets with status and work with other sections of the business on delivering workarounds where applicable.

Gaining and maintaining a position of expertise in all areas of Technical Material related to SMS’s Product Suite and serving as a point of technical escalation for the 1st / 2nd line support analysts.

Assisting 1st / 2nd line support analysts through coaching and mentoring in the resolution of support requests.

Actively seek out improvements in processes and document to raise the standards and efficiency of support within the team.

Creating and owning documentation and training material relevant to new Products and Support Tools, and ensuring the delivery of those materials to the wider support team.

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Department/Group: Data Services

Location: Cardiff

Reports To: Team Manager

Responsible to the Team Manager, the Settlements Coordinator will be required to manage the processing of industry standard data flows within the Data Services arm of our business and ensure that all information is present and correct. The Settlements Coordinator is required to manage and resolve exceptions and regularly report on their progress. The Settlements Coordinator is also required to complete various other duties from the liaison with third parties to the provision of internal and external reports to the management team.

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Department/Group: Operations Support

Location: Doncaster

Reports To: Operations Support Manager

An inspiring and focused Leader is a necessity as the successful candidate will be working in a team of Dispatch Coordinators in a fast paced ever changing working environment with multiple priorities and targets.

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