Customer

Leading the Smart Energy Revolution

A trusted partner providing the complete energy service, we connect, own, operate and maintain metering systems and databases on behalf of energy suppliers, as well as delivering metering, energy management and utility connection services directly to large energy consumers and multi-site organisations.


Our service offering is not the only aspect of SMS that sets us apart from other businesses. Our customers are at the heart of our business, as we know that the highest quality customer care makes a real difference. Our strategy to continue delivering excellent customer services is built on three key principles:

  • Our customer comes first. 
    We don’t get hung up on product features. Every decision we make considers the needs of our customers and the impact it will have on them.
  • Our employees are proud to represent us
    Our employees understand what our brand stands for and act as our brand advocates.
  • We work together. 
    Customer experience lies at the heart of our people and is core to our business. We work as a team to deliver excellence.

We are dedicated to delivering the highest standard of customer care, something our clients have come to expect. Our substantial track record of investing in both smart technology and talented people allows us to maintain this, along with our continued growth and end-to-end services.

Managed meter and data assets
+10%
Gas meters
+13%
Electricity meters
+17%

All comparison data against 31 December 2018

A robust position in the energy market

Our fully integrated energy service covers:

  • Asset installation
    Design, installation and management of utility connections and energy infrastructure

  • Asset management
    Installation and management of meter and energy infrastructure assets and related data services 

  • Energy management
    Delivery of ongoing energy management and carbon reduction solutions

Whilst proud to be market leading in each of these areas individually, it is our comprehensive service offering that makes us truly unique in our industry. There are no other UK organisations in a position to offer all these services in house simultaneously, meaning our customers do not have to worry about finding additional partners to deliver other parts of their energy-related projects.

We currently have twelve UK offices and two training academy locations for domestic dual fuel engineers. Our dedicated helpdesk staff are based at support centres in Cardiff, Glasgow and Cambridge.


Gas data
+2%
Electricity data
-13%
ADM™️
-1%

All comparison data against 31 December 2018

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