Customer

Providing the complete energy service

We provide an end-to-end service covering all aspects of metering, utility connections and energy management.


Our vision

To be at the heart of the low-carbon, smart energy revolution that is pivotal to realising a greener, more sustainable world.

With over 25 years of heritage and experience, we have an exceptional understanding of the UK energy market and how it is changing. As leaders in delivering and funding smart energy infrastructure and the zero-carbon technologies required to decarbonise, we are playing a critical role in achieving our nation’s climate targets.

A trusted partner, we are uniquely positioned to help effect real and enduring transformation.

Our values

Our five core values capture who we are, what we believe in and what we stand for.

  • Safety
  • Customer excellence
  • Pride
  • Innovation
  • Sustainability
Our purpose

Serving our customers, protecting the environment.

Our immediate goal is carbon reduction, with the ultimate target of net-zero carbon emissions.

We use our technology, data, finance and engineering skills and knowledge to provide innovative energy solutions for our customers. Through our services we are changing how businesses and consumers access and use energy. In doing so, we are delivering value to them, generating long-term sustainable and recurring revenue streams for the Company and, above all, reducing carbon emissions.

Our strategic investment in emerging carbon reduction (’CaRe’) asset classes helps to carve out new market segments that align with these goals.

For more information see here

Managed meter and data assets
+5%
Smart meters
+10%
I&C meters
+21%

All comparison data against 31 December 2020

A robust position in the energy market

Our fully integrated energy service covers:

  • Asset installation
    Design, installation and management of utility connections and energy infrastructure

  • Asset funding & management
    Funding and management of meter and energy infrastructure assets and related data services 

  • Energy management
    Delivery of ongoing energy management and carbon reduction solutions

Whilst proud to be market leading in each of these areas individually, it is our comprehensive service offering that makes us truly unique in our industry. There are no other UK organisations in a position to offer all these services in house simultaneously, meaning our customers do not have to worry about finding additional partners to deliver other parts of their energy-related projects.

We currently have twelve UK offices and two training academy locations for domestic dual fuel engineers. Our dedicated helpdesk staff are based at support centres in Cardiff, Glasgow and Cambridge.


Traditional meters
-5%
Data assets
+4%
Third-party assets
-1%

All comparison data against 31 December 2020

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