Customer

Delivering the future of smart energy.

We install, own and manage utility metering assets and provide energy management solutions throughout the UK. Our uniquely broad service offering, future thinking and exceptional customer service experience mean continued growth and success. This breadth of service makes us completely unique in the industry.


Our service offering is not the only aspect of SMS that sets us apart from other businesses. Our customers are at the heart of our business, as we know that the highest quality customer care makes a real difference. Our strategy to continue delivering excellent customer services is built on three key principles:

  • Our customer comes first. 
    We don’t get hung up on product features. Every decision we make considers the needs of our customers and the impact it will have on them.
  • We represent SMS with every interaction. 
    Our employees understand what our brand stands for and act as our brand advocates.
  • We work together. 
    Customer experience lies at the heart of our people and is core to our business. We work as a team to deliver excellence.

We are dedicated to delivering the highest standard of customer care, something our clients have come to expect. Our substantial track record of investing in both smart technology and talented people allows us to maintain this, along with our continued growth and end-to-end services.

Managed meter assets
+34%
Gas meter assets
+21%
Electricity data portfolio
+77%

All comparison data against 31 December 2016

A robust position in the energy market

We continue to increase our ownership of gas and electricity meters and provide a completely integrated metering and data service from beginning to end. This includes utility connection, meter asset installation and management, and energy management services.

We currently have twelve UK offices and two training academy locations for domestic dual fuel engineers. Our dedicated helpdesk staff are based at support centres in Cardiff, Glasgow and Cambridge.


Gas data portfolio
+9%
Electricity meter portfolio
+116%
ADM™️
+9%

All comparison data against 31 December 2016

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