Our transformation from a small gas connections business into a large end-to-end utilities company dedicated to excellence.
We began on our journey to success in 1995 with a desire to increase competition in the gas supply market, expanding through the outsourced management of gas connections.
After starting out as a UK-wide contracting services business, we later established ourselves as a meter asset manager in 2004, followed by the development of our own meter asset portfolio from 2009 onward. We subsequently added to our offering a new smart metering and data management facility, serving the I&C market as well as domestic customers as part of government’s smart meter roll out. Then, in 2011, the business floated on AIM.
The takeover of Utility Partnership Ltd (UPL) in 2014 marked our first acquisition. It also marked the coming together of two companies with very similar histories, values, culture and approach to customer service. This similarity made it possible to fully integrate UPL in less than a year. Our new services now offered gas and electricity customers a full end-to-end dual fuel (gas and electricity) service.
In 2016 we further incorporated installation services directly into our business, with the acquisition and integration of smart meter installation businesses, CH4 Gas Utility and Maintenance Services Ltd, Trojan Utilities, and field services software and data security firm, Qton Solutions. The change in our business model reinforced our credentials to install, own and manage utility metering assets for our energy supplier customers.
In terms of our physical presence, we have grown from 300 staff and two offices in 2015, to over 700 employees spread across twelve locations nationwide by the end of 2016.
We can now provide a complete service from beginning to end. Everything from project managing the installation of the gas and/or electricity supply and connection through to the procurement, installation and management of meter assets, data collection, and ongoing energy management solutions. This breadth of service makes us incredibly unique in our industry. There are no other organisations in a position to offer all of these services simultaneously.
While our years of experience attest to our level of knowledge and expertise, what really sets us apart is our ability to tailor customer contracts. This flexibility in our delivery is key to our customer-service-centred approach. We listen to what our customers need and what they want to achieve, and then use our collective expertise to craft a bespoke solution that meets their needs.